Q. What is DTH?

A. DTH stands for Direct-To-Home television. DTH is defined as the reception of satellite programmes with a personal dish in an individual home. DTH does away with the need for the local cable operator and puts the broadcaster directly in touch with the consumer.

Q. Can SUN DIRECT be viewed without disconnecting existing cable connection?

A. Cable connection can be viewed in normal TV mode and DTH channels can be viewed in AV mode by choosing the AV option from the remote of your TV set. DTH channels can be changed using STB remote control.

Q. Once the Dish & STB are installed, will it be possible to receive all channels?

A. Yes all the channels available in the bouquet can be received once the hardware is installed. (Subject to payment)

Q. If there are more than one TV set in one house, will all TV sets require separate STBs/Dishes to receive SUN DIRECT?

A. Yes, for each TV a separate STB will be required and no need of separate dish.

Q. If one changes his residence or moves to some other city, can he continue to use the same STB and the Dish to receive SUN DIRECT?

A. Yes, but please contact your distributor for detail procedure.

Q. Will the reception be affected by rains/snowfall?

A. Though provision exists in the uplink system to take care of fading of the signal due to rains, yet heavy rains may result into outage for a few minutes in the DTH signal.

Q. Where can the Dish be installed?

A. Dish can be installed on the roof-top or on the wall depending on the line of signal of satellite.

Q. Are any Audio (Radio) channels also available in SUN DIRECT?

A. Yes, there are 31 radio channels available in the bouquet.

Q. Can the receive System be installed by the viewer himself?

A. No, it is advisable to take the help of skilled technical person trained by SUN DIRECT for the installation.

Q. Can the Receive Dish be fixed on the window grill?

A. It may be possible to get the dish fixed on the window grill with slight modification on the grill or the fixtures but it is desirable to fix the dish on rigid wall or roof top.

Q. Will SUN DIRECT signal be available to my remote village, where no TV tower is installed?

A. Yes, the SUN DIRECT signal is made available to you through satellite and does not require any tower or cable for its distribution.

Q. If something goes wrong with my system, then whom should I contact?

A. The fastest service will come if you contact your nearest Dealer. If for some reasons, you are unable to reach, please call us at 1800-200-7575 or 044 - 3940 7575 or e-mail to customercare@sundirect.in