Sun Direct DTH Live Support

Sun Direct offers a unique cinema + sports packages at a low cost compared to other DTH providers. We offer the best DTH recharge packages that guarantees value for your money. You can choose single channels on a-la-carte basis or add-on packages are available with a small collection of channels and longer duration packages with great discounts and savings. Start choosing the right DTH recharge package for you and reap the benefits! Enjoy our ad free 24hr movie channel or cinema club at no extra cost with out cinema plus sports package.


At SUN DIRECT DTH, we aim to guide you into having the best DTH experience ever. Our 24/7 customer-care support is second to none and totally hassle free. Give us a call and we will take care of all your DTH needs.

24x7 helpline No. 7601012345
Toll Free No. 1800 123 7575,1800 103 7575
Customer Care Contact numbers:-

While you navigate through the site, you can have a live chat with a service advisor, assigned to you. He/ She will answer your queries if you have any, on-the-spot. If there’s something specific that you’re looking for, please feel free to ask.

Q. What is DTH?

A. DTH stands for Direct-To-Home television. DTH is defined as the reception of satellite programmes with a personal dish in an individual home. DTH does away with the need for the local cable operator and puts the broadcaster directly in touch with the consumer.

Q. Can SUN DIRECT DTH be viewed without disconnecting existing cable connection?

A. Cable connection can be viewed in normal TV mode and DTH channels can be viewed in AV mode by choosing the AV option from the remote of your TV set. DTH channels can be changed using STB remote control.

Q. Once the Dish & STB are installed, will it be possible to receive all channels?

A. Once the dish & STB are installed, you will need to activate a pack, through which you will get the channel that you have subscribed to.

Q. If there are more than one TV set in one house, will all TV sets require separate STBs/Dishes to receive SUN DIRECT DTH?

A. Yes, for each TV a separate STB will be required and no need of separate dish.

Q. If one changes his residence or moves to some other city, can he continue to use the same STB and the Dish to receive SUN DIRECT DTH?

A. Yes, please contact our call center for further assistance

Q. Will the reception be affected by rains/snowfall?

A. Though provision exists in the uplink system to take care of fading of the signal due to rains, yet heavy rains may result into outage for a few minutes in the DTH signal.

Q. Where can the Dish be installed?

A. Dish can be installed on the roof-top or on the wall depending on the line of signal of satellite.

Q. Can the system be installed by the viewer himself?

A. The installation of System involves intricate hardware & software upload, it is advised to take the assistance of a skilled technical person trained by Sundirect for installation.

Q. Can the Receive Dish be fixed on the window grill?

A. It may be possible to get the dish fixed on the window grill with slight modification on the grill or the fixtures but it is advisable to fix the dish on rigid wall or roof top.

Q. Will SUN DIRECT DTH signal be available to my remote village, where no TV tower is installed?

A. Yes, the SUN DIRECT DTH signal is made available to you through satellite and does not require any tower or cable for its distribution.

Q. If something goes wrong with my system, then whom should I contact?

A. Please contact our customer care for further assistance.


Q. What is the difference between Normal and HD Broadcast?

High-Definition is the top of the line, all digital format for broadcasting and viewing TV programming. With HD broadcast the images will be 2 to 5 times sharper than the images from normal broadcast. The reason being the digital signals send in 0’s and 1’s for HD Broadcasting will be received at the customer point as it is which is not the case for normal television broadcasting. The result of the same is, superior television viewing experience which is delivered in a crystal clear, wide screen format with CD quality sound. It will be like as if you are experiencing your favorite television program in a movie theatre.

Q. With High Definition Broadcasting the television images will be

  • Rich and vibrant images giving a theatre like viewing experience
  • Wide angle aspect ratio – meaning watching images will be a more intense experience just like watching our home television programs in a movie theatre
  • The images will be much more sharper in High Definition broadcasting than the normal version
  • HDTV has digital sound facility which is equivalent to the sound quality produced by the DVD’s. All HDTV broadcasting uses Dolby sound system which is superior in quality and creates a different level of listening experience.

Q. What are the major advantages of HD Transmission?

  • Picture Resolution - HD broadcast will result in a better quality image than normal broadcast system because of higher resolution (a measure of picture sharpness). This essentially means that you can watch the image as real as it gets. Since the digital signals maintain its original quality through out the broadcasting there won’t be problems of signal deterioration, interference etc which we normally see in an analogue or old broadcasting systems
  • Aspect Ratio Quality – This essentially means that the home viewer will be introduced to a wide screen viewing experience like in a movie theatre with HD broadcast systems compared to the older analogue systems. With this attribute you will see more of what you are watching making television viewing more intensive experience. It is due to this factor that HD viewing is normally known as the wide screen viewing experience.
  • Digital Sound - With HD Broadcast system we get to experience the digital audio sound which is significantly better than the standards broadcasting systems analogue sound. The HD Broadcast system supports Dolby Digital 5.1 surround sound which will create theatre quality surround sound effect in your living room effectively changing your living room television viewing into a movie theatre experience

A. Once the dish & STB are installed, you will need to activate a pack, through which you will get the channel that you have subscribed to.

Q. What is the standard Television equipment I need to experience SUN DIRECT DTH HD service?

An HD LCD TV which is capable of showing high-definition content is required for enjoying SUN DIRECT DTH HD. All leading home appliance companies like Samsung, LG, Sony, Videocon, etc manufacture HD LCD televisions. What is the expense for enjoying SUN DIRECT HD Service? Rs. 1990 with 1 Months* subscription of HD & SD pack + Dish+Box+Installation & Activation Tell me more about the content currently available on SUN DIRECT DTH HD service? Currently SunTV HD, KTV HD, Sun Music HD, Gemini TV HD, Discovery Channel - HD, NGC HD, Star Movies HD and Zee Studio HD– 24 hrs entertainment are available with SUN DIRECT DTH HD service. Tune in to 2 new movies every night. In addition, there’s plenty of entertainment in store for you with the latest movie songs, trailers and laugh-out-loud comedy shows. Is there any advance booking for SUN DIRECT DTH HD service? No the same will be given on a first come first serve basis for the prospective customers

Introducing Sunshine centers. A new rising in customer care.

These consumer touch-points in rural markets and small towns help you get a first-hand experience of the brand. You can Avail & Subscribe Package/Channels with New Sun Direct DTH Connection, upgrade an existing pack or even ask for a product demo. Most importantly, they’ll serve as customer care cum service centers where existing subscribers can service their Sun Direct DTH top boxes and even buy spares.

Sun Direct TV Private Limited, CIN: U92132TN2005PTC055398, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028, Tel : 044- 4467 6767 FAX: 044 – 4067 9191, Email: