Select Type
AUDIO RELATED
Dish
PVR UPGRADE
Relocation
Remote
SIGNAL RELATED
SMART CARD
STB RELATED
SUN NXT APP
VIDEO RELATED
SCREEN ERRORS
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Select Symptom
E-100/E-19 Service Scrambled
E-16/E-017/E-101 CC REFRESH
E-17 Service Scrambled
E-18 Unknown Smart card
5.1/ Dolby Issue
No Audio/Low Audio
Broken
HD - HD+
SD - HD+
SD - SD+
Different House
Same House
Keys not working
Physical damage
E-48/52-No Signal
E-49 -LNBF overloaded
E-50/32 No Service
Broken/Damaged
E 04-Please Insert SMC
E 06-SMC Failure
E- 109 Reserve Smart card
E-33 Unused
8888 Error
BE-1 Error
E-107 Service Scrambled
E-118 - Some Channels
E-30 Service Scrambled
ONLY SUNDIRECT LOGO
E162-0 FAILED
RECORDING
Rebooting/Restarting
Password Reset
Unable to dwnld Sun NXT App
Unable to dwnld videos - App
Unable to login
Video Streaming issue
Blank Screen - EPG available
Freezing -All Channels
Freezing -Some Channels
ACT & DEACT SAME DAY- Basic
ACT & DEACT SAME DAY-ADD-ON
INSTALLATION PLAN CHANGE
WRONG RE-CHARGE
WRONG VALIDITY
SD MOBILE APP
SD WEBSITE
Dual Language
Dual Language
Humming
Cable /HDMI/AV CABLE Damaged
Connector Broken
E-100/E-19 Service Scrambled
E-133
E16/017/101 NEW ACTIVATION
E16/017/101 SPECIFIC CHANNEL
E16/017/101Basic Addoninactive
E-16/E-017/E-101 CC REFRESH
E-16/E-017/E-101 Create LDA
E-17 Service Scrambled
E-18 Unknown Smart card
E-37 Service Unknown
E42-Parental Control Lock
E-64 Invalid tunning parameter
ENTILEMENT ISSUE
ENTITLEMENT DELAY
ENTITLEMENT IN PROGRESS
E-48/52-Specific Channel
E-50/32 No Serv Spfc channel
E 05-Unkown SMC
E 07-Checking SMC
E 34-SMC Failure
SMC - Swapping
Theft
Adaptor Defective/Damaged
E030-0 P-KEY MISMATCH
E-108 Service Scrambled
E-118 - All Channels
E-38 Service is not running
E600-0 INITIALIZATION
E80-Services Scrambled
No Power/Shock
Nothing to update
OTA
STB Damaged
STB Swapping
Theft
Water Damaged
Black & White
Blank Screen - Some Channels
Blank Screen-EPG Not available
Shrinkage
E-32 Viewing Temporarily Block
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Summary*
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